Privacy policy.
What personal information OPA collects, why, who it is shared with, and what you can ask of us. Last updated: November 5, 2026.
Who is responsible
Optimum Performance Athlétique (9261-6952 Québec inc.), 1055, boulevard de la Carrière, Gatineau, Quebec. The person responsible for the protection of personal information is Charles Lapointe, co-owner. For any question or request covered by this policy: info@opathletique.com or 819-593-4379.
What we collect
- Identity and contact details: name, email, phone, address, date of birth, and the name of a parent or guardian for a minor athlete.
- Payment: transactions run through Mindbody. OPA sees your purchase history, never your full card number.
- Training: attendance, programs, loads lifted, and results from testing on the Hawkin force plates.
- Health: injuries, limitations and history you give us so a coach can adapt your program. Physiotherapy records are kept separately by the physiotherapist, who is bound by the rules of the Ordre professionnel de la physiothérapie du Québec.
- Browsing: the site loads Mindbody components and Google fonts, which can set cookies and record your IP address.
- How you heard about us: when you sign up, we ask how you heard about OPA (Google, a member, an ad, your team, and so on).
Why we collect it
To deliver the service: book your sessions, manage your membership, take payment, build your program, measure your progress, and reach you about your training. We also use your contact details to send OPA news, and you can unsubscribe at any time.
We also look at your attendance so we can check in when you come less often, and we count where new members come from to see what works. These numbers only help us follow up with you: no decision about your membership, price or access is made automatically.
We do not sell personal information and we do not rent it.
Who it is shared with
- Mindbody for booking, memberships and payments. That data is hosted outside Quebec, in the United States.
- TeamBuildr, the app where you see your training program, when your program is delivered there.
- Our coaches and our physiotherapist, only for what relates to your coaching.
- A camp partner, whether a team, school or club, when your registration goes through them.
- Google Analytics and Meta, only if you accept measurement cookies (see below). That data is processed outside Quebec, in the United States.
Otherwise, we disclose information to a third party only with your consent or when the law requires it.
Measurement cookies
Only if you agree, the site turns on Google Analytics and the Meta pixel. They record the pages you visit, the page or ad that brought you, clicks on action buttons (for example book, join or contact us), your device type and your IP address. We use this to see which pages and ads work. We never send your contact list or your member file to Google or Meta.
If you decline, OPA's Google Analytics and Meta pixel stay off and the whole site still works. You can change your mind at any time with the "Cookies" link at the bottom of every page. We ask again after one year.
Mindbody handles booking and payment. Its tools may use Google Analytics, even if you decline our cookies. OPA does not control these tools.
How long we keep it
We keep your file for as long as you are a client, then for the period our tax and legal obligations require. After that, the information is destroyed or anonymized. Physiotherapy records follow the retention periods set by the Ordre professionnel de la physiothérapie du Québec.
Minors
For an athlete under 14, the parent or guardian gives consent and exercises the rights described here. No photo or video of a minor athlete is published without separate written authorization.
Your rights
You can ask to see your file, have it corrected, withdraw your consent, or ask us to stop contacting you. Write to info@opathletique.com. We answer within 30 days.
If our answer does not satisfy you, you can file a complaint with the Commission d'accès à l'information du Québec.
Security
Access to files is limited to the people who need it for their work. The site is served over HTTPS and payments are processed by Mindbody, never stored at OPA.
Changes
If this policy changes, the new version is published here with its update date.